5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard businesses are capable of providing the service that property supervisors want, but too often do not because of a lack of ongoing quality management processes.
Security guard businesses are unlike any vendor a home manager usually hires. If you employ a painter, you can see whether or not they are doing their jobs by looking at the walls. However, when you employ a security guard company, how often can you determine whether the protector organization is doing their job including running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In most cases they probably are, but it is crucial to implement a method of verification and quality management to ensure that problems associated with the deficiency of doing these jobs do not start to occur.
In this guide we will discuss five (5) simple steps to improving your safety guard service and attaining what you imagine as your perfect warehouse security guard.
Screen Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could start working as security guards. If your condition is one of those states, ensure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then investigate the sort of training that is being provided by your security provider and ask yourself does it seem decent.
It is also the security guard company performing history and drug screenings on all your guards BEFORE they send them to your property? If they are, they ought to be providing you with verifications. If not, why?
Another superb way to screen whether the protector is a fantastic fit for your house is to perform a short”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue will tell you a lot on what to expect from that shield and it provides you a chance to ask a different shield if you feel it is necessary.
Assess Guard Training
Though most security guard businesses have an extremely comprehensive orientation that introduces every shield to the company itself, in many cases the shield’s orientation to his delegated property is not as complete. We predict the orientation for the delegated property”Website Specific Training”. Find out what your site specific training resembles:
• Can it occur at your premises?
• Who does the training?
• How long is each new officer educated?
• How long can the security company double lender? (Double banking is the procedure for having a veteran guard working in precisely the exact same time as the new guard.)
• How thoroughly are your article requests clarified?
Determine the response to each of these questions and make certain they match what you feel is adequate. You should even consider sitting in on your safety guard company’s orientation and your site special training to get an understanding of what goes on preparing a shield to operate in your premises.
Protect supervision is one of the main factors of very good security guard service. When security businesses provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the chance for the protector to learn and better understand their duties. If the guards aren’t being supervised, they start to feel their work is not important and they start to see themselves as not as a part of the security group. When guards do not feel like part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard company remotely supervise its guards? Outside the Standard security company field manager spot checks, the two methods of distant oversight that prove most successful are: Officer Check-Ins
If your guards must make rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are on your premises. These monitoring systems allow the security guard company to monitor the time and log the action of these guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve found that using a method for guards to check in frequently with the safety guard provider provides a way of making certain each guard is secure and alert. By having guards check-in frequently with the safety guard company, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always good ways of finding out just what is happening with your safety as you aren’t there. Through these inspections, make sure that you ask your safety guards questions regarding their responsibilities and duties to ensure they understand their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be sure the consultant is not really a security guard company. If that’s the case, your audit is sure to develop problems with your existing security guard company.